“Strange Donuts owner Jason Bockman told St. Louis Magazine he wanted a way to reward people who “go above and beyond what is expected as a customer.” He came up with the ‘Polite Pass’ — good for half a dozen Strange Donuts.
Bockman printed hundreds of the coupons and distributed them to places where people sometimes aren’t very nice — like DMVs and banks, he told the magazine. Cashiers and tellers at the chosen establishments can hand them out to customers at their discretion.”
I stumbled across this from late last year, but what an interesting idea.
As someone who’s worked several jobs interacting with the public, I sometimes think back to moments I’ve had with customers, like the old woman at Target who called me “Saturday help” because I couldn’t answer an obscure question about an item we had in stock, or the person who snapped her fingers at me to get my attention.
It’s a bit of a shame that we have to reward people for being nice, which (to be honest) should probably just be standard. But still, in the world we live in today, offering something extra for customers who show kindness is a nice way to let people know that they’re appreciated.
And too, what an interesting marketing tactic for Strange Donuts. I wonder how many free half-dozen donuts they’ve given out.